Terms of service
Eye Heart Terms of Service
Last updated: 14 November 2025
Welcome to Eye Heart!
By accessing or purchasing from our website (the “Site”), you agree to the following Terms of Service. Please read them carefully. If you have any questions, reach out anytime at info@eyeheartscience.com.au.
1. About Us
We create hands-on discovery experiences, activity kits, educational resources, and subscription products designed to spark curiosity, creativity, and a love of learning across science, art, history, and more.
Purchases made through our Site are governed by the following terms.
2. Using Our Site
You agree not to use our Site for any unlawful or harmful purpose.
You must not attempt to interfere with the security, performance, or normal functioning of the website.
We reserve the right to refuse service or cancel orders if we suspect misuse, fraud, or behaviour that harms our business or customers.
3. Products & Availability
We work hard to ensure our product descriptions, photos, and availability are accurate.
From time to time, products may be:
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Updated or improved
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Out of stock
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Priced incorrectly due to human error
If an issue arises, we’ll always contact you to offer an option that works best for you (refund, replacement, or alternative).
4. Pricing & Payment
All prices are listed in AUD unless stated otherwise.
We accept payment through the methods shown at checkout.
We may change our pricing at any time, but changes won’t affect orders already placed.
5. Shipping
We ship across Australia using reliable fulfilment partners.
Shipping costs, timeframes, and tracking details are displayed at checkout.
Once your order is handed to the carrier, delivery times may vary due to factors outside our control (weather, delays, public holidays, etc.). We’ll always support you if an issue arises.
6. Returns & Refunds
We offer a 30-Day Satisfaction Guarantee on all products except our Prototype Project Range.
If something isn’t right, please email info@eyeheartscience.com.au within 30 days of receiving your order.
Our full Returns and Refunds Policy applies and forms part of these Terms.
7. Subscriptions (if applicable)
If you subscribe to one of our ongoing packs or kits:
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Billing occurs automatically at the interval you select
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You may pause, skip or cancel anytime before your next billing date
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Prices may change, and we will notify you in advance
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Subscription orders renew automatically unless cancelled
You are responsible for ensuring your payment details remain up to date.
8. Safety & Supervision
Our products are designed with safety in mind.
However, some activities may involve small parts, tools or materials suitable only for certain age groups.
By purchasing, you agree to:
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Read all instructions before use
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Provide appropriate adult supervision
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Use materials only as intended
We are not responsible for misuse of products outside the recommended guidelines.
9. Intellectual Property
All content on our Site - including product designs, activities, instructions, branding, images, copy, and downloadable resources - is owned by Eye Heart.
You may not copy, reproduce, distribute or resell any materials without written permission.
10. Limitation of Liability
To the maximum extent permitted by Australian Consumer Law:
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We are not liable for indirect or consequential losses
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Our liability is limited to the purchase price of the product in question
Your consumer rights under Australian law remain fully protected.
11. Changes to These Terms
We may update these Terms of Service from time to time.
Changes will be posted on this page with an updated date.
By continuing to use the Site, you accept the revised terms.
12. Contact Us
If you have any questions about these Terms or need support, please reach out:
We’re here to help!